Thank you for visiting Jivaia. We are committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, protect, and share your data when you interact with our website, products, and services.

1. Information We Collect

When you visit or make a purchase, we may collect:

• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Order and transaction details
• Any other information you choose to share voluntarily

2. How We Collect Your Information

• When you place an order or create an account
• When you subscribe or contact support
• Automatically, via cookies and tracking technologies

3. How We Use Your Information

• To process and deliver your orders
• To provide personalized recommendations
• To improve user experience and site performance
• To send order updates and promotional content (with your consent)
• To respond to customer service requests

4. Sharing Your Information

We do not sell or rent your data. We may share information with:

• Trusted delivery/logistics partners
• Secure payment gateways
• Email/CRM platforms (only if opted-in)

All partners must protect your data as per applicable laws.

5. Cookies & Tracking Technologies

Cookies help us recognize your device, save preferences, and track performance. You can disable cookies in your browser, but some features may be limited.

6. Data Storage & Security

Your data is stored on secure servers with encryption and access control. While we follow industry-standard practices, no method is 100% secure.

7. Data Retention

We retain data only as long as needed for service fulfillment, legal compliance, and dispute resolution. It is securely deleted thereafter.

8. Third-Party Analytics

We use tools like Google Analytics to study website usage. These tools may use cookies to collect anonymous usage data.

9. Your Rights

• Access, update, or delete your data
• Unsubscribe from emails anytime
• Control cookie preferences via browser settings

To exercise your rights, contact us at: support@jivaia.in

10. Policy Updates

We may revise this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Please check back periodically.

11. Contact Us

For any questions or concerns regarding your privacy, reach out to us:

📧 support@jivaia.in